Privacy Policy

1. Introduction

Skyfly.mobi ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and integrated services (collectively, the "Services"). We are compliant with the data protection laws of Eswatini and international best practices.

2. Information We Collect

We collect information that you provide directly to us, information we collect automatically, and information we collect from other sources.

Information You Provide:

• Personal and Contact Information: Name, email address, phone number, date of birth, physical address, National ID/Passport number when you register for a membership or an account.
• Financial Information: In-app wallet details, transaction history, and payment information for e-ticketing and e-commerce purchases, processed securely through our payment partners.
• Demographic Information: Occupation, gender, and region for analytics and personalized services.

Information We Collect Automatically:

• Usage Data: We collect data on your interactions with our Services, such as pages visited, features used, time spent, and links clicked.
• Device and Technical Data: IP address, browser type, operating system, device identifiers, and other technical information.
• Location Data: We may collect your approximate location based on your IP address or more precise location if you grant us permission.

3. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, operate, and maintain our Services, including processing transactions and managing memberships.
• Improve, personalize, and expand our Services by understanding user behavior and preferences.
• Develop new products, services, features, and functionality.
• Communicate with you for customer service, to provide updates, and for marketing and promotional purposes, based on your communication preferences.
• Provide anonymized data and analytics to partners like the EFA and PLE for strategic planning, fan engagement, and sponsorship management.
• Detect and prevent fraud, and ensure the security of our platform.

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following situations:

• With Service Providers: We share information with third-party vendors and service providers that perform services on our behalf, such as payment processing, data analysis, and hosting.
• With Partners (EFA/PLE): Anonymized and aggregated demographic and spending data is shared with our core football partners to help them grow and manage the sport.
• For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• Business Transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business by another company.

5. Data Security

We implement a variety of security measures, including encryption and access controls, to maintain the safety of your personal information. Your data is stored on secure servers with both on-site and cloud-based backups to ensure its integrity and availability.

6. Your Data Rights

You have the right to access, correct, or delete your personal data. You can manage your information through your dashboard or by contacting us directly. You can also opt-out of marketing communications at any time.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

8. Contact Us

If you have any questions about this Privacy Policy, please contact our Data Protection Officer at privacy@skyfly.mobi.